Question 1

How do I book a Smartzi intercity journey?

Accepted Answer

You can book your journey directly through our website or app by entering your pick-up and drop-off locations, travel date, time, and vehicle preference. You'll receive an instant fixed-price quote before confirming your booking.

Question 2

How far in advance should I book?

Accepted Answer

We recommend booking as early as possible to secure availability. However, Smartzi also accepts bookings from as little as one hour in advance, subject to availability.

Question 3

Can I book a return journey?

Accepted Answer

Yes, you can book both one-way and return journeys. Return trips can be scheduled in advance to ensure a seamless travel experience.

Question 4

Can I make changes after booking?

Accepted Answer

Yes, bookings can be modified depending on the notice period. You can update your booking through your account or contact our support team for assistance.

Question 5

Is the price fixed or does it change?

Accepted Answer

All Smartzi journeys are priced upfront with no surge pricing. The price you see when booking is the final price you pay.

Question 6

Is Smartzi cheaper than travelling by train?

Accepted Answer

For solo travellers, prices may be similar to train fares. However, for groups of three or more passengers, Smartzi is often more cost-effective than purchasing multiple train tickets and arranging additional transport to and from stations.

Question 7

Do I pay per person or per vehicle?

Accepted Answer

Smartzi charges per vehicle rather than per passenger, making it an economical choice for families, groups, and corporate teams.

Question 8

What payment methods are accepted?

Accepted Answer

We accept all major debit and credit cards, along with secure online payments processed through our platform.

Question 9

What is intercity travel with Smartzi?

Accepted Answer

Smartzi Intercity provides private, door-to-door travel between cities across the UK. Unlike trains or ride-hailing, journeys are direct, pre-booked, and structured.

Question 10

Which cities do you operate in?

Accepted Answer

Smartzi operates across England and Wales, connecting major cities including London, Manchester, Birmingham, Leeds, Bristol, Cardiff, and more.

Question 11

Can I travel long distances across the UK?

Accepted Answer

Yes, Smartzi specialises in long-distance private travel between cities, airports, and business hubs nationwide.

Question 12

Do you offer multi-stop journeys?

Accepted Answer

Yes, Smartzi allows multi-stop bookings. You can drop off passengers at multiple locations during a single journey, making it ideal for corporate teams and families.

Question 13

Do you provide airport transfers?

Accepted Answer

Yes, we offer private airport transfers to and from all major UK airports, including Heathrow, Gatwick, Stansted, Luton, Southend, Manchester, East Midlands, Southampton, Bristol, and Birmingham.

Question 14

Do you monitor flight delays?

Accepted Answer

Yes, we track your flight in real time and adjust pick-up times accordingly to ensure a smooth transfer.

Question 15

Do you offer meet and greet services?

Accepted Answer

Yes, meet and greet services are available at airports, where your driver will meet you at arrivals.

Question 16

How much waiting time is included?

Accepted Answer

We provide complimentary waiting time after landing (typically up to 45 minutes), allowing for baggage collection and airport procedures.

Question 17

Which cruise ports do you serve?

Accepted Answer

We provide private transfers to and from all major UK cruise ports, including Southampton, Dover, Portsmouth, Harwich, Tilbury, Liverpool, and Newcastle. If your cruise departs from another UK terminal, contact us and we'll be happy to assist.

Question 18

Do you monitor cruise arrivals and delays?

Accepted Answer

Yes. We monitor live cruise arrival information where available and adjust pickup times accordingly. If your ship is delayed, we'll work with you to ensure your transfer is arranged at the correct time.

Question 19

How much luggage can I bring?

Accepted Answer

Luggage allowance depends on the vehicle selected. During booking, we'll recommend suitable vehicle options based on the number of passengers and expected luggage. If you're travelling with extra suitcases, mobility equipment, or oversized items, simply let us know in advance.

Question 20

Can I book both my outbound and return cruise transfers?

Accepted Answer

Absolutely. Many customers book a round-trip transfer covering both embarkation and disembarkation. Booking both journeys together helps ensure a seamless travel experience.

Question 21

How early should I arrive at the cruise terminal?

Accepted Answer

We recommend arriving at the terminal according to your cruise line's advised check-in window. Our team schedules your transfer to ensure you arrive comfortably and on time for embarkation.

Question 22

Do you provide airport-to-cruise port transfers?

Accepted Answer

Yes. We offer direct transfers between all major UK airports and cruise terminals, including Heathrow, Gatwick, Manchester, Birmingham, and other regional airports.

Question 23

Are your cruise transfer prices fixed?

Accepted Answer

Yes. All quotes are fixed and provided upfront. Port fees, tolls, and standard waiting times are included, so there are no hidden charges.

Question 24

Can you accommodate families and larger groups?

Accepted Answer

Yes. We offer a range of vehicles, including MPVs, executive people carriers, and 8-seater minibuses, making them ideal for families, groups, and guests travelling with substantial luggage. If you are a larger group, you can request quotes for larger minibuses, midicoaches, and coaches.

Question 25

Can I make changes to my booking after confirmation?

Accepted Answer

Yes. We understand that travel plans can change. If you need to amend your pickup time, journey details, or passenger information, simply contact our support team as soon as possible. We'll do our best to accommodate any changes, subject to availability and our booking terms and conditions.

Question 26

Do you provide child seats upon request?

Accepted Answer

Yes. Child seats and booster seats can be provided upon request to help ensure a safe and comfortable journey for younger passengers. Please let us know your child's age and seat requirements when making your booking so we can arrange the appropriate seat for your transfer. Child seat costs will be added to the fare separately.

Question 27

What types of vehicles are available?

Accepted Answer

Smartzi offers a wide range of vehicles, including Economy, Business Class, Chauffeur-driven cars, 6–8 seater vehicles, and larger coach options to suit different travel needs.

Question 28

How much luggage can I bring?

Accepted Answer

Luggage capacity varies depending on the vehicle selected. During the booking process, you can choose a vehicle that best matches your passenger and luggage requirements.

Question 29

Can I request a specific vehicle type?

Accepted Answer

Yes, you can select your preferred vehicle category when making your booking, subject to availability.

Question 30

Do you provide child seats?

Accepted Answer

Yes, child seats can be requested during the booking process, subject to availability. Additional charges may apply.

Question 31

Do you offer corporate accounts?

Accepted Answer

Yes, Smartzi provides tailored corporate travel solutions, including centralised billing, nationwide coverage, and dedicated account support for businesses of all sizes.

Question 32

Can businesses manage multiple bookings?

Accepted Answer

Yes, corporate accounts enable businesses to efficiently manage and coordinate bookings across teams, offices, and travel requirements from a single platform.

Question 33

Do you provide executive or chauffeur services?

Accepted Answer

Yes, Smartzi offers premium executive and chauffeur-driven vehicles, ideal for business travel, airport transfers, and client transportation.

Question 34

How and when do I get paid?

Accepted Answer

Your earnings from completed bookings, less Smartzi's commission, are paid directly to your registered bank account by bank transfer. Payments are made weekly, at the end of the week following the week in which your bookings were completed. You can also view your completed trips and earnings through the Smartzi Driver App. For example, if you completed jobs in the week ending 28th June 2026, you will receive the payments for those jobs on 11th July 2026.

Question 35

Are bookings pre-booked or on-demand?

Accepted Answer

Smartzi offers a mix of both, with a strong focus on high-quality pre-booked journeys. These include airport transfers, corporate travel, long-distance trips, student transport, and regular business bookings. Depending on demand in your area, you may also receive on-demand trip requests.

Question 36

What areas can I operate in?

Accepted Answer

You can operate in any area where Smartzi services are available, provided you hold the appropriate private hire licence required by the relevant licensing authority. As we continue to expand across the UK, more operating areas become available regularly.

Question 37

Can operators join Smartzi?

Accepted Answer

Yes. Smartzi works with licensed private hire operators as well as individual drivers. If you operate a fleet or licensed private hire business, we'd love to discuss partnership opportunities that can help you increase bookings and grow your business.

Question 38

Can I work part-time?

Accepted Answer

Absolutely. You choose when and how often you drive. Whether you're looking for a full-time income or simply want to earn extra money alongside other commitments, Smartzi gives you the flexibility to work on your own schedule.

Question 39

How long does approval take?

Accepted Answer

Most applications are reviewed as quickly as possible once all required documents have been submitted. If everything is complete and passes verification, approval is typically completed within a few working days. If additional information is required, our Driver Support team will contact you.

Question 40

Are there minimum booking requirements?

Accepted Answer

No. There are no minimum booking or working hour requirements. You decide when you want to go online and which opportunities fit your schedule. You're free to drive as much or as little as you like.

Question 41

Can I choose which jobs to accept?

Accepted Answer

Yes. As an independent driver, you remain in control. You can choose whether or not to accept booking requests that are offered to you through the Smartzi Driver App, allowing you to work in a way that suits your preferences and availability.

Question 42

What is your cancellation policy?

Accepted Answer

Cancellations are permitted within a specified timeframe before your scheduled journey. Please refer to our terms and conditions or contact our support team for detailed information.

Question 43

How can I contact support?

Accepted Answer

You can contact our support team via phone, email, or through the contact form available on our website.

Question 44

What happens if my driver is delayed?

Accepted Answer

In the unlikely event of a delay, our team will proactively notify you and ensure your journey continues with minimal disruption.

Frequently Asked Questions

How do I book a Smartzi intercity journey?

How far in advance should I book?

Can I book a return journey?

Can I make changes after booking?

Frequently Asked
Questions